Risk-Free 100% Satisfaction Guarantee
On Membership: We will cancel your membership if you are dissatisfied.
On Merchandise: We guarantee your satisfaction on every product we sell and will refund your purchase price*, with the following exceptions:
- If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
- Your item must be unused and in the same condition you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.
Late or missing refunds
If you haven’t received a refund, first recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please get in touch with us at firstname.lastname@example.org.
Only regular-priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at email@example.com, and we will send you the address to one of our warehouses to ship the product to.
To return your product, you should mail your product to one of the addresses of the warehouse we email you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.